We offer a no quibble 14 day money back guarantee on goods starting from the day after you take delivery of them (In accordance with the EU Distance Selling Directive & Consumer Contracts Regulations 2013). All we ask is that the goods are returned unused, in its original packaging with tags, and a copy of original invoice, to ensure refunds are processed effectively . The following procedure must be followed:
Please contact us on firstname.lastname@example.org
and provide the following information - full details and invoice number, and why you wish to return the goods. You will then be issued with a refund authorisation number, which you need to send with the returned goods.
You have a legal 'duty of care' in respect of the goods returned and liable for the expense of returning them. We recommend that you use recorded delivery or obtain 'proof of posting' as this may be required. Please mark the parcel 'returns' and package the goods neatly.
We try to make refunds within one week of receipt, but guarantee to make all refunds within 14 calendar days from receipt of goods. Please note that we will not be liable for any interest payments as refunds may fall outside debit/credit card timescales..
Exchanged Items - Customers will be liable for P&P on any replacement items. This will range from £2.50 to £3.99 (max), depending on the weight of the parcel.
SHORT OR DAMAGED GOODS
Goods that are either faulty/damaged or short in quantity must be notified to us within 24 hours of delivery. This may be done either by phone or e-mail.
Please note that your statutory rights are not affected by the above conditions.
Health & Safety
Certain products like socks, tights, mouthguards, swimming costumes and any under garments cannot be exchanged due to Health & Satey risks. If you have any queries relating to these products, then please give us a call prior to purchase.